What happens when I send my order?
First we send you an order confirmation email.
- We have 14 days return policy
- We deliver Monday to Friday, you can expect 1 to 5 working days in the Republic of Ireland and 5 working days on orders going to the UK,.
What are the delivery costs and details?
- We offer FREE DELIVERY on all gift vouchers
Delivery cost for orders are as follows €6.00 to Ireland, €7.00 to Northern Ireland & €7.90 to the United Kingdom.
Can you deliver to a different address than my billing address?
Yes, we absolutely can. Once you’ve filled out your billing address details in the checkout you’ll then be able to add an alternative delivery address. You just have to make sure you do this yourself before submitting your order; we can’t change this information once the processing has begun, unfortunately.
If I receive the wrong item what can I do?
If you’ve received the wrong item, please let us know within 48 hours. You’ll then need to return the wrong item, letting us know if you’d like the correct item sent to you or if you’d like to receive a refund using your returns paperwork. As soon as we receive this we’ll get the correct item sent out or your refund actioned.
At Mary Elisabeth Boutique we strive to make that all our customers receive the highest standard of service throughout their shopping experience and work hard to ensure that all orders are processed and delivered to you as soon as possible. If you’re unhappy with the level of service you have received, please contact us to let us know to see how we can help. We appreciate your feedback and will pass it on to the relevant courier company.